Terms of service

Terms of Service

1. Overview

This website is operated by Zevela. Throughout the site, the terms “we”, “us” and “our” refer to Zevela. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You will not use our products for any illegal or unauthorized purpose
  • You will not violate any applicable laws

We reserve the right to refuse service to anyone at any time for any reason.

3. Print-on-Demand Products

All Zevela products are made to order. This means:

  • Each item is produced only after an order is placed
  • Minor variations in print placement, color, or size may occur
  • Production begins shortly after purchase and cannot be modified once started

4. Products and Pricing

  • All products are subject to availability
  • Prices may change without notice
  • We aim to display product images and colors accurately, but cannot guarantee exact representation on all devices

5. Orders and Billing

We reserve the right to refuse or cancel any order, including for:

  • Suspected fraudulent activity
  • Errors in pricing or product details
  • Abnormal order quantities

You agree to provide accurate billing and shipping information.

6. Shipping and Delivery

  • Orders are processed within [2–5 business days] unless otherwise stated
  • Shipping times are estimates and not guaranteed
  • Delays caused by couriers, customs, or external factors are outside our control
  • Risk transfers to you once the order has been delivered

7. Returns, Refunds, and Exchanges

Due to the print-on-demand nature of our products:

  • We do not accept returns or exchanges for:
    • Incorrect size selection
    • Change of mind
  • We do offer replacements or refunds if:
    • The item is defective
    • The item is damaged upon arrival
    • The wrong item was received

To request a resolution, contact us within 14 days of delivery with:

  • Your order number
  • Clear photos of the issue

8. Intellectual Property

All designs, branding, and content on this site are the property of Zevela and are protected by intellectual property laws.

You may not reproduce, copy, or resell any designs without written permission.

9. User Conduct

You agree not to:

  • Upload or transmit malicious code
  • Attempt unauthorized access to our systems
  • Use the website for unlawful purposes

10. Third-Party Services

Our store is hosted on Shopify Inc. We may use third-party providers for:

  • Payment processing
  • Order fulfillment (print-on-demand suppliers)

We are not responsible for third-party service policies or interruptions.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Zevela is not liable for indirect or consequential damages
  • Our liability is limited to the amount paid for the product

12. Indemnification

You agree to indemnify and hold harmless Zevela from any claims arising from your breach of these Terms or misuse of the Service.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting.

14. Governing Law

These Terms shall be governed by the laws of the United Kingdom.

15. Contact Information

For any questions regarding these Terms:

Business Name: Zevela
Email: Zevela.co@hotmail.com