Refund policy

At Zevela, all products are made to order. Each item is printed specifically for you once your order is placed. Because of this, we operate a strict returns and refunds policy.

Refund & Returns Policy

Every Zevela piece is printed to order, just for you. We want you to love it, and if it isn't right, here's how we'll sort it.

1. Changed your mind? You have 14 days

You can cancel your order and return it for any reason within 14 days of the day you receive it. This includes items that don't fit.

Let us know within 14 days of delivery by emailing zevela.co@hotmail.com with your order number. A short message saying you want to cancel is all we need.
Then send the item back within 14 days of telling us.

2. How returns work

Condition: please send items back unworn and unwashed, in their original packaging if you still have it. You can try something on as you would in a shop.
Postage: return postage for change-of-mind returns is paid by you. We recommend a tracked service, as we can't refund items lost on the way back to us.
Your refund: we'll refund the item price and your original standard delivery charge within 14 days of receiving the item back, or of you showing us proof you've sent it, whichever is sooner.
Payment method: refunds go back to the card or account you paid with.
Used items: if an item comes back worn, washed or damaged beyond normal trying on, we may reduce your refund to cover the loss in value.

3. Faulty, damaged or wrong items

If your order arrives damaged, the print is faulty, or we sent the wrong item, we'll put it right at no cost to you.

Within 30 days of delivery: you can choose a full refund or a free replacement.
After 30 days: we'll repair or replace the item, or refund you if that isn't possible.
To help us sort it quickly: email zevela.co@hotmail.com with your order number and a photo of the problem.
Postage: we cover any cost of sending a faulty or wrong item back.

4. Cancelling before your order ships

Email us as soon as possible. If production hasn't started, we'll cancel and refund you in full. If it has, we'll ship it as normal and you can still return it under section 1.

5. Delivery address problems

Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we'll resend it once you've paid the extra postage, or refund the item if you'd prefer.